Refunds & disputes

This policy explains how refunds and payment disputes work for LexoraOS customers (venues) and for guests who pay for valet or parking through a property using LexoraOS.

LexoraOS software subscriptions (venues)

LexoraOS sells monthly software modules (ValetOS, ParkingOS, and related add-ons) on a subscription basis. Billing starts only when a venue activates a module — signup and configuration are free until then.

• Subscription charges are generally non-refundable for the current billing period once paid, except where required by law or where we explicitly agree otherwise in writing.
• If you believe a subscription charge was made in error (duplicate charge, wrong module, etc.), email support@lexoraos.com within 30 days with your organization name and invoice details.
• To stop future charges, cancel the module before the next renewal — see our Cancellation policy.

Guest valet and parking payments

When a guest pays for valet or parking at a participating property, the venue is the merchant of record for that service. LexoraOS provides the software and payment rails; pricing, service delivery, and refund decisions for the underlying visit are the venue's responsibility unless we state otherwise for a specific program.

• Refund requests: contact the property where you received service first. Venue staff can issue refunds through LexoraOS when appropriate (duplicate charge, service issue, etc.).
• LexoraOS support: if the venue cannot resolve your request, email support@lexoraos.com with the property name, date of visit, plate or ticket number, and amount charged. We will help coordinate with the venue.

Physical goods

LexoraOS does not sell physical goods. We do not ship merchandise. Any hardware referenced on our site (for example UniFi cameras or gate equipment) is purchased separately from third-party vendors; returns for those products follow the vendor's policy.

Payment disputes (chargebacks)

Card payments are processed by our payments partner, Stripe. If you see an unfamiliar charge:

• Guest charges often appear with the venue or property name or a LEXORA descriptor, depending on the venue's payout configuration.
• Contact support@lexoraos.com or the venue before disputing with your bank — we can often resolve billing questions faster than a chargeback.
• Venues using LexoraOS receive dispute notifications through their payments dashboard and should respond with evidence within the partner's deadlines.

Processing time

Approved refunds return to the original payment method. Timing depends on the card issuer and usually takes 5–10 business days after the refund is submitted.

Contact

Questions about this policy: support@lexoraos.com. See also Contact, Terms of Service, and Cancellation policy.